HOUSE RULES

Welcome! Make yourself at home.
Creating a comfortable, safe and enjoyable stay for every guest.

◆ 1. Check-In

• Check-in from 14:00 unless otherwise arranged.
• Early check-in is subject to availability.
• A valid identity document or passport may be requested.

◆ 2. Check-Out

• Check-out by 10:00.
• Late check-out may be available by prior arrangement and may incur additional charges.

◆ 3. Quiet Hours

To ensure a peaceful environment for everyone:

• Quiet hours are observed between 22:00 and 07:00.
• Please keep televisions, music and conversations at a considerate volume.

◆ 4. Visitors

• Only registered guests may occupy rooms overnight.
• Visitors are welcome during reasonable hours and must respect other guests.
• Management reserves the right to limit visitor access where necessary.

◆ 5. Smoking

• Smoking and vaping are prohibited inside all buildings and guest rooms.
• Please use designated outdoor smoking areas.
• Additional cleaning or repair charges may apply for indoor smoking.

◆ 6. Alcohol & Illegal Substances

Responsible alcohol consumption is welcomed.

• Illegal drugs and unlawful activities are strictly prohibited and may result in immediate termination of your stay without refund.

◆ 7. Children

• Children must be supervised by a parent or guardian at all times.

◆ 8. Swimming Pool (where applicable)

• No lifeguard is on duty.
• Children must be supervised.
• No diving unless indicated.
• No glass containers in the pool area.

◆ 9. Braai & Fire Safety (where applicable)

• Use braai facilities only in designated areas.
• Never leave fires unattended.
• Ensure fires are fully extinguished after use.

◆ 10. Pets

• Pets are permitted only with prior written approval.
• Owners are responsible for their pets and any damage caused.

◆ 11. Parking

• Parking is at the guest’s own risk.
• The Guesthouse is not responsible for loss or damage to vehicles or contents.

◆ 12. Security

• Lock your room when leaving.
• Report suspicious activity immediately.
• Lost keys or remotes may incur replacement charges.

◆ 13. Property Damage

• Guests are responsible for damage caused by themselves or members of their party.

◆ 14. Housekeeping

• Please treat rooms and furnishings with care.
• Additional housekeeping beyond normal servicing may incur charges.

◆ 15. Lost Property

• Items left behind will be retained for a reasonable period.
• Courier or collection costs are the guest’s responsibility.

◆ 16. Wi-Fi

• Complimentary Wi-Fi is provided for guest convenience.
• While we strive to provide reliable internet access, uninterrupted service cannot be guaranteed due to circumstances beyond our control.

◆ 17. Load Shedding & Utility Interruptions

• We cannot be held responsible for interruptions to electricity, water, internet or municipal services beyond our control.

◆ 18. Right of Admission Reserved

• Management reserves the right to refuse admission or request guests to leave where behaviour is abusive, unlawful, threatening or disruptive.

◆ 19. Emergencies

• Contact Reception or Management immediately.
• Emergency contact numbers are available in your room.
• Please familiarise yourself with emergency exits upon arrival.

Thank you for helping us create a welcoming environment for all our guests.
We hope you enjoy your stay and look forward to welcoming you back.