Professional Booking & Cancellation Terms

◆ Booking Confirmation

A reservation is confirmed once the required deposit or full payment has been received and written confirmation has been issued.

◆ Standard Room Bookings

• Free cancellation: Up to 48 hours before check-in.
• Late cancellation / No-Show: Within 48 hours results in forfeiture of the booking amount or deposit.

◆ Exclusive Use / Full House

• Notice required: One month’s written notice.
• Late cancellation: Deposit forfeited; reasonable charges may apply.

◆ Long-Term Bookings

• Notice required: One month’s written notice.
• Early termination: Deposit forfeited and additional losses may be recovered where permitted by law.

◆ Amendments

Date changes are subject to availability and treated as a cancellation and rebooking.

◆ Early Departures

Guests remain liable for the confirmed booking unless agreed otherwise.

◆ Refunds

• Processing: 7–14 business days.
• Fees: Applicable banking/payment fees may be deducted.

◆ Third-Party Platforms

Platform bookings remain subject to the platform’s own cancellation policy where it differs.

◆ Force Majeure

Management may offer alternative dates or credit where events beyond its control occur.

◆ Consumer Protection

Applied in accordance with South African consumer legislation.

◆ Management Discretion

Exceptional circumstances may be considered case by case.

◆ Cancellation Requests

Must be submitted in writing and acknowledged by the Guesthouse.

Thank you for choosing our Guesthouse.